Terms and Conditions

Terms and Conditions

Welcome to Rent a Car Prishtina! Please read the following terms carefully before booking a vehicle. By signing the rental contract, these terms become binding for the renter.

1. Reservation and cancellation

  • If the cancellation is not notified at least 48 hours in advance, the customer will be charged 30% of the total amount plus any bank transaction fees.
  • If the vehicle is returned earlier than the date agreed in the contract, the remaining days are not refunded in cash. They are compensated only as a bonus, which can be used on a future rental by the customer or a family member.

2. Vehicle pick-up and return

  • The vehicle is handed over to the person who signs the rental contract, who thereby becomes responsible for it. By signing the contract, the renter confirms that the vehicle and all its equipment are in working order.
  • On the day of pick-up, the driver must have their physical driving licence with them. Copies or photos of the licence are not accepted.
  • The vehicle must be returned in the same condition in which it was received.
  • Airport returns are made at parking lot No. 3. Before arriving, the customer must report to the office (without doing CHECK-IN) or notify our staff by phone. The parking ticket is free for 15 minutes; beyond that, the customer pays €2.
  • On return, the customer must inspect the vehicle together with our staff. The company is not responsible for any items left in the vehicle.
  • Rent a Car Prishtina staff may inspect and verify the vehicle at any time. In case of misuse, staff have the right to stop the person misusing it and repossess the vehicle.

3. Vehicle cleanliness

  • The vehicle is handed over clean and must be returned clean. Otherwise, a cleaning fee of €5 applies.
  • If the interior is returned in a condition that requires detailed (extra) cleaning, the customer pays €30 for this service.

4. Fuel

  • The vehicle must be returned with the same fuel level as at pick-up. If the customer returns it with more fuel, the difference is not refunded.
  • If the customer fills the vehicle with the wrong fuel (e.g. diesel in a petrol car or vice versa), the customer bears full responsibility.
  • The vehicle must be refuelled at HIB Petrol stations. The discount card is attached to the vehicle key.

5. Insurance and deductible (franchise)

  • The renter pays for damage caused to the vehicle according to its extent. Liability starts at €10 and goes up to the maximum of the selected deductible, in cases where the renter is at fault. The extent of the damage is assessed by an authorized service and the insurance company's experts.
  • For any damage, even when full deductible coverage has been purchased, the renter must provide a police report (Kosovo Police: 192). Without a police report, the renter pays for all damage caused.
  • Insurance does not cover damage to tyres, the engine oil tank, or intentional damage. Tyres are excluded from CASCO insurance; if a tyre is damaged or destroyed (e.g. by potholes), the customer pays the damage in full.
  • In case of damage to the interior, the renter pays from €350 to €500, depending on the damage caused.
  • If the police establish that the driver was under the influence of alcohol, narcotics or sedatives, the driver pays the full damage, as such cases are not covered by insurance.

6. Accidents

  • In case of an accident, the vehicle must not be moved from the scene and the driver must take photos there. If you leave the scene, the police will not file a report and the driver becomes liable for the damage.
  • If an animal is hit while driving, the customer must have a police report confirming they were not at fault and photos from the scene, and pays 20% of the damage. CASCO insurance does not cover malicious acts; in such cases the customer bears responsibility and the damage.

7. Documents, keys and licence plates

  • All vehicles come with the required documentation, including border documents, for which the renter is responsible. If documents or keys are lost, the renter covers the related costs.
  • If the police withhold the vehicle registration document or it is lost, the customer pays €100. For a lost vehicle key, the customer pays €300.
  • For a lost licence plate, the driver pays €150. The only exception is a natural disaster, which must be proven with video.
  • If the vehicle comes with a Green Card (TPL+) and it is lost, the customer must pay for it.

8. Driving outside Kosovo

  • The vehicle may be used outside Kosovo only with the lessor's prior authorization and only in the areas covered by:
    — Green Card (TPL+): Kosovo, Albania, North Macedonia, Montenegro and Serbia;
    — European Card: Kosovo and all European Union countries.
  • Unauthorized use outside Kosovo is penalized with €50 in Green Card (TPL+) areas and €200 in European Card areas.
  • In case of a breakdown or accident outside Kosovo without authorization, the customer is fully liable for all costs of returning the vehicle to its pick-up point, as well as for any damage caused.

9. Traffic fines and confiscation

  • Please drive carefully — the police use smart radars on the roads. All traffic fines incurred during the rental period are the responsibility of the customer who signed the contract.
  • If Kosovo Police confiscate the vehicle because it was driven by an unauthorized person or someone without a driving licence, the customer pays the vehicle's daily rate for every day it remains impounded, until it is released. In addition, the customer is fully liable for all costs and legal procedures required to release the vehicle.

Acceptance of Terms

By signing the contract, the customer confirms that they have read, understood and accepted its terms and conditions, and guarantees that the information they provided is valid and accurate.

Contact Us

If you have any questions about these terms, contact us at: info@rentacar-prishtina.com